Shipping policy
Last updated: August 29, 2026
Shipping Area
We currently ship exclusively within the European Union (EU). Orders outside the EU can only be processed on request. Get in touch at hello@juliaeilert.nl and we'll be happy to look into the options with you.
Processing Time
All prints are made to order. You'll receive a confirmation as soon as your order has shipped.
Delivery Time
Once shipped, you can expect the following delivery times:
- The Netherlands, Belgium, Germany, and Austria: 5–8 business days
- Rest of the European Union: 8–10 business days
Shipping Costs
Shipping costs are calculated based on your location, and the weight and dimensions of the print(s) ordered, and will be shown at checkout. Free shipping within the Netherlands, Belgium, Germany, and Austria on orders of €95 or more (excluding shipping costs).
Shipping and Packaging
Every print is professionally packed in secure, specially designed art packaging to prevent damage during transport.
Tracking
Once your order has shipped, you'll receive an email (and a WhatsApp message, if shipped via UPS) with a tracking number so you can follow your package and, if needed, update the delivery address.
Customs and Import Duties
All shipments take place within the EU. No additional customs fees apply for EU customers. For customers outside the EU (where applicable), local import duties may apply, these are the recipient's responsibility.
Damage During Shipping
If your order arrives damaged, please contact us as soon as possible, ideally within 24 hours, at hello@juliaeilert.nlwith photos of the damage. We'll resolve it quickly and hassle-free.
Contact
For questions about your order or shipping, you can reach us at hello@juliaeilert.nl or through the contact form on our website.